Help for homeowners

Contents

1. Getting started
2. Browse and search
3. Reading a pro profile
4. Post a job
5. Compare and choose a quote
6. Book a visit
7. Request and approve a quote
8. My Services, Messages and My Pros
9. Skip a visit and visit reports
10. Ratings and reviews
11. My Neighbors
12. Notifications and the Home/Pro switch

Getting started

1. Go to app.tendwellapp.com on your phone or computer.
2. Tap Profile, then Sign in with email. New and returning customers use the same screen.
3. Enter your email and tap Email me a code. There's no password.
4. Type the 6-digit code from the email.
5. In Profile, add your name and home ZIP so Tendwell shows pros who serve your area.
6. The Welcome to Tendwell checklist on Home helps you set your ZIP, post a job and browse pros. Tap Got it, hide this when you're done.

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Browse and search

1. Home shows pros who serve your ZIP. To use a different ZIP, tap Change next to "Near".
2. Tap a popular service to browse that trade.
3. Top pros near you lists pros on Tendwell with their rating, badges and what Tendwell checked.
4. In a category, pros on Tendwell come first. Below them are licensed businesses from public state license records that haven't joined Tendwell yet.
5. Tap Search to find a pro by name or service.

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Reading a pro profile

• Badges such as Top Rated Pro, On-Time Pro, Spotless Work and Great Value are earned automatically from customers' ratings of booked visits. Nobody awards them by hand, and a badge drops off if the pro's ratings fall below its bar.
• Checks are separate from badges. License checked means Tendwell matched the pro's license to public state records. Insured means Tendwell reviewed a current insurance certificate. Founding Pro marks one of the first pros to join. None of these is a guarantee.
• Ratings come only from booked Tendwell visits, scored on timeliness, cleanliness, quality, communication and value.
• Services show starting prices. Reach the pro with Book a visit, Request a quote or Message.
• Tap the heart to save a pro for later. Businesses that aren't on Tendwell yet still show their license record.

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Post a job

Use this when you want several quotes. 1. On Home, tap Post a job. 2. Pick the service, describe the job and say when you need it. Recurring service is an option. 3. Optional: choose up to 2 things that matter most to you (quality, timing, value, communication or cleanliness). Tendwell uses them when deciding which matching pros hear about your job first. 4. Optional: add up to 4 photos. 5. Tap Post job and get quotes. Tendwell alerts matching local pros a few at a time, until you have up to 5 quotes or there are no more matching pros. Pros you already use don't see the post.

Your name and contact details stay private until you choose a pro. If 3 days go by with no new quote, you'll see a short note. Tap Close to new quotes any time; the quotes you already have stay valid. A post closes to new quotes on its own after 7 days, and Reopen for 7 more days opens it again.

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Compare and choose a quote

1. Once you have two or more quotes, open your job post and tap Compare quotes.
2. The summary at the top lists the lowest price, the highest rated pro and the soonest opening. Ties are shown as ties, and Tendwell doesn't recommend a pro. Below it, each quote shows the price, any deposit, the earliest opening on the pro's calendar, rating, badges, license status and what's included.
3. Tap Ask a question to ask the pro something first. Your name stays private. When you're ready, tap Choose this pro.
4. Pick the first day and time. Make it weekly, every 2 weeks or monthly if you want.
5. Tap Accept & book to confirm at the quoted price. It's now in My Services.

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Book a visit

Use this when you already know which pro you want. 1. On the pro's profile, tap Book a visit. 2. Pick the service, a day and an open time. Times are Pacific time, within the pro's open hours. 3. Choose one time, weekly, every 2 weeks or monthly. 4. Add notes for the pro, such as gate codes or pets. 5. Tap Request booking. The pro confirms, and you'll see who's coming.

No payment is taken in the app yet. You pay the pro directly.

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Request and approve a quote

1. On the pro's profile, tap Request a quote.
2. Describe the work, say when works for you and add up to 5 photos if you like.
3. Tap Send request. This pro gets it first. When they quote, pass, or don't respond within 48 hours, Tendwell also invites other matching local pros, ranked by ratings and responsiveness, so you can compare up to 5 quotes.
4. When a quote arrives, tap the notification to open it. Check the line items, tax, total and any deposit.
5. Tap Approve quote, Ask a question or Decline. You can also tap Download PDF.
6. To approve, type your full name, check the box to agree to the pro's terms and tap Approve and sign. The pro is notified right away.
7. Tap Pick a start date to book the work at the approved price.

If a quote has a deposit, paying it in the app is coming soon. For now, pay the pro directly.

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My Services, Messages and My Pros

• My Services, Schedule shows the next 4 weeks, your upcoming visits (who's coming and when), your job posts and every quote.
• Under Manage, open any booking or series for details.
• My Services, My Pros lists pros you've saved or hired. Filter by All, Saved or Used, then book again, request a quote or send a message.
• Messages keeps every conversation in one list. Start one from a pro's profile with Message.

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Skip a visit and visit reports

1. In My Services, find the series under Manage and tap View series.
2. Tap Skip on the date you'll be away. The pro sees it too. Tap Unskip to undo.
3. To end a recurring service, tap Cancel series on the same screen.

After a visit, the pro can send a visit report: what they did, before-and-after photos and tips. Find it under Visit reports in My Services or in your notifications.

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Ratings and reviews

1. In My Services, under Past visits, tap Rate this visit.
2. Rate timeliness, cleanliness, quality, communication and value from 1 to 5 stars.
3. Optional: add quick tags and a short written review, up to 500 characters. Please don't include addresses or phone numbers.
4. Tap Post review. Your review shows on the pro's profile with your first name and last initial.

The pro can post one public reply to each review. If a review breaks the rules, tap Report and Tendwell's team will take a look. You can edit your own review from My Services.

Pros rate customers too, privately. You see only your average, once two jobs are rated. After 5 rated jobs, good ratings can earn you customer badges, shown in Profile.

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My Neighbors

1. In Profile, tap My Neighbors.
2. Accept or decline neighbor requests. You're connected only when both of you accept. Declining is private, and either of you can remove the other at any time without them being notified.
3. Under Pros you share, turn on each pro you want your neighbors to see. Sharing is off until you turn it on, and neighbors see only the pro's name and the stars you gave.
4. To add a neighbor, enter their email and tap Send invite, or tap Copy an invite link and send it yourself.
5. On a pro's profile, you'll see how many of your neighbors used them. Tap Recommend to a neighbor to send them a notification with a link to the profile.

There's no chat, and Tendwell never shares your address, prices or job details with neighbors.

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Notifications and the Home/Pro switch

• The bell shows what's new, such as new quotes, booking updates (like who's coming), visit reports and neighbor requests. Tap Mark all read to clear it.
• In Profile, turn Email notifications on or off, sign out, and find Help, Terms, Privacy and our email address.
• If you also own a business listing on Tendwell, Profile shows a mode switch: Home to hire pros for your own house, Pro to run your business. The chip next to the bell shows which mode you're in; tap it to get to the switch.

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